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Dispatch Supervisor

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Company Description

Trafficade, a company of Area Wide Protective, is a diversified company that employs over 300 people with 3 operating divisions and 8 branch locations throughout Arizona. The company was founded in 1990 and continues to grow each year, and in September 2021 Trafficade merged with AWP Safety.  AWP Safety has 155 locations that provide traffic control services across 27 U.S. states and 4 Canadian provinces. Our expansive geographic footprint allows many Trafficade/AWP Safety customers the convenience of using one provider for projects in multiple locations. We like to say that we’re local – everywhere. Our mission is to make roads safer. America’s roads and work zone professionals need and deserve Trafficade/AWP Safety protection.

Job Description

The Dispatch Supervisor will demonstrate commitment to achieving the organization’s goals and objectives by supervising and developing the Order Takers/Support Center.  Ensuring proper dispatching and scheduling in a timely and effective manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, while exhibiting a high level of diplomacy, sound judgment, and discretion when dealing with customers, vendors, management, team members, and external partners.

  • Manage and develop a large team of Order Takers/Support Center team members
  • Monitor that the customers are being connected with the dispatcher in a timely and professional manner
  • Ensure that all scheduling is being completed and adjusted as required
  • Provide the highest level of customer service and satisfaction
  • Oversee order status, delivery arrangements, and services
  • Utilize the dispatch system to monitor drivers throughout the day
  • Create the next-day driver schedule to ensure customer needs are met
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Complete a “final edit” of each job ensuring the ticket has all the required information for billing    
  • Interact and communicate professionally and effectively with all levels of employees, management, vendors, customers, and external partners
  • Build relationships with City Municipalities to ensure project efficiency, and quality
  • Ensure that the team has all necessary equipment
  • Conduct Safety meetings and Approve Payroll
  • Perform other functions as necessary or as assigned

Qualifications

  • High School Diploma or GED completion
  • 3-5 years in supervising and dispatch experience
  • Must have open availability – hours may vary based off work load
  • Strong leadership skills to ensure Order Takers and Drivers’ compliance with direction and assignments
  • Basic understanding of the geographical area and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and record-keeping systems
  • Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
  • High integrity and a strong work ethic
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
  • High degree of energy, self-motivation, and flexibility  
  • Proven ability to work collaboratively with others
  • Excellent communication and time management skills
  • Strong work ethic with a professional, positive attitude
  • Bilingual is a plus but not required

Additional Information

  • Benefits eligible 1st of the month following hire
  • All traditional benefits offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America’s Greatest Workplaces 2023 for Diversity

Salary: $65,000 – 75,000 + Bonus 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.